How quickly do you respond to calls in San Antonio?+
For active leaks or storm damage, we prioritize San Antonio calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through San Antonio.
Do you provide free, upfront pricing before starting work?+
We give every San Antonio customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Are you licensed and insured to work in San Antonio, TX?+
We hold an active TX contractor license and full insurance coverage, and we'll provide proof of both on request β most San Antonio customers ask, and we expect that.
What happens if my roof is leaking right now?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris. If your roof is actively leaking, call +1-855-469-0306 right away β we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Do you handle insurance paperwork?+
We regularly coordinate directly with insurance adjusters across San Antonio, TX and provide the photo documentation and scope reports they need to process claims efficiently.
How many days will a reroof take at my San Antonio home?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
What brands do you work with?+
Our San Antonio crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems β we'll help you choose based on budget, home style, and how long you plan to stay in the house.
What kind of warranty comes with a new roof?+
Every Storm Damage Roof Repair job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
How much does a roof inspection cost?+
Yes, we perform pre-purchase and pre-listing inspections throughout San Antonio with a written report and photos β useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Do you serve areas outside San Antonio too?+
Beyond San Antonio, our crews regularly service the surrounding San Antonio, TX area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
